Last updated: May 5, 2021
Joining as a Palsgo Member
You have a choice of how many months you enroll as a Palsgo member. At the time you start your Palsgo membership, you may elect to buy Palsgo membership for yourself only or for yourself and other family members. You will have to pay a separate membership fee for each additional family member you enroll.
When you complete an online membership form, you can choose to enroll monthy or choose a specific period of time to enroll up to 12 months. Monthly memberships are auto billed or, you can chose to pay the entire membership fee for the membership period in which you enroll. Once you enroll, you will receive an email with information on how to access lifestyle plans with information about how to contact each provider.
Once you enroll as a Palsgo member for the first time, it will take 48 hours from the time you start your membership before you can begin using your new lifestyle benefits. That's because the provider organizations need this time to input your personal data into their systems so you can have access to their plans. If you renew your Palsgo membership promptly before your membership period expires, your access to plan services will continue without interruption. However, if the membership period expires, you will need to reenroll your membership to access the plans.
Shortly before your membership is due to expire, you will receive an email reminder that your Palsgo membership will be ending. At that time, you can elect to continue your membership for yourself alone or for yourself and other family members. Each time you renew your membership, you may choose a different length of time for membership and add or delete family members from coverage.
What Palsgo Offers
Palsgo offers access to lifestyle plans through our contracted providers. Your membership entitles you access to Telehealth, where you can contact a doctor by phone or online anytime day or night and in many cases receive a diagnosis and prescriptions, which may discounted up to 80% at member pharmacies where they can be filled in-store or online. You also receive two other lifestyle enhancement plans: discounted legal services and identity theft restoration.
We are continually evaluating and contracting with additional providers to improve our lifestyle services. As a Palsgo member, you'll be notified as new services become available. You'll have the opportunity to enhance your current enrollment by adding these new services at that time.
When You Use a Discounted Benefit Service
By using a discounted benefit service, such as prescription drugs or legal services, you must pay the provider any sums due over and/or above the discount you receive. Failure to pay for these services could result in the provider terminating your access to the service until any outstanding balance is paid.
Palsgo Member Services Restrictions
Currently, all Palsgo Member services are designed for people traveling to the United States or living within the United States. Outside the United States, there are some restrictions on your use of services due to licensing requirements for physicians and pharmacies. That's because all the suppliers are U.S.- based and physicians cannot prescribe medications to be filled outside the U.S. Many legal services discounts and all identity restoration services are available both inside and outside the U.S., although some types of legal action can only be brought in U.S. courts by attorneys licensed in the states where the action is brought. The Legal Discount Services provider has attorneys throughout the U.S. so you can schedule appointments or pursue a court case anywhere in the U.S.
There are some restrictions on what physicians can prescribe over the phone. These include some strong pain killers and all opioid prescriptions which are governed by federal and state law. If you have a serious medical condition that requires an in-person visit to a doctor's office or an emergency room, the Telehealth physician will advise you.
If you decide to cancel your membership either at the end of your paid period or before that period ends, it will take up to 72 hours for your cancellation of membership to take effect, and you will be responsible for any charges you incur from providers who offer discounted services. Because we must pay all service providers for your entire enrollment period at the time you enroll, we cannot under usual circumstances refund any portion of your membership fee for unused days, if any, of the membership period for which you have paid. To cancel your Palsgo membership, you must make this request in writing and submit it via email to: firstname.lastname@example.org
Palsgo may provide refunds at its sole discretion for membership periods paid beyond the month in which you cancel your active membership. There can be no refund for the current month because Palsgo has already paid in advancefor access to provider services for your membership for the current month. Refunds for future prepaid months are available only under conditions where access to plan services is unavailable due to circumstances under Palsgo's control. Palsgo cannot assume responsibility for any technology problems of independent provider organizations.
Membership Information Verification
To ensure that the membership information supplied when you become a Palsgo Member is correct, Palsgo may contact you by telephone, mail, or email to verify your personal contact information. Palsgo reserves the right to request further information from you if it is needed to activate your membership. By enrolling as a Palsgo Member, you agree keep your contact information current and to provide any further information needed to process your enrollment. If you do not provide any additional information requested within 14 days of such request, Palsgo may reject your registration and subscription or suspend your registration and subscription until you provide the missing information. Subscription cancelations of this nature are not subject to refund. No credit check will be made as part of your enrollment.
Age Restrictions and Safety
You hereby represent and warrant that you are currently eighteen (18) years of age or over (or twenty-one (21) years in places where eighteen (18) years is not the age of majority) and you are capable of lawfully entering into and performing all the obligations set forth in this agreement. Palsgo reserves the right to refuse membership to under age persons unless their membership enrollment is accompanied by a consenting adult. Otherwise, no persons under the age of eighteen (18) years (or twenty-one (21) years in places where eighteen (18) years is not the age of majority) may directly or indirectly view, possess or otherwise use the Palsgo membership services.
Palsgo is not responsible for your use of the membership services or for the actions of other users with whom you may exchange information or have contact. Palsgo does not conduct criminal or other background screenings of its users. Palsgo also is not responsible for activities or legal consequences of your use in locations which may attempt to criminalize or limit your personal interactions. You must make your own informed decisions about use of the member services in your location and assess any potential adverse consequences.
Please review the Privacy Notice on Palsgo's website to understand the measures taken to ensure your privacy and the security of your credit or debit card information.
Paid Palsgo Membership by Third Parties
If your Palsgo membership fee is being paid for by a third party, such as an employer, an association, or other corporate entity or individual, and that third party cancels further payment for your Palsgo membership fees, either in full or in part, you may continue your active Palsgo membership by paying the membership fee yourself. To begin coverage by paying for it yourself, you must contact Palsgo and sign onto our website: Palsgo.com. It is to your advantage to pay your initial membership fee before or on the date payment by a third-party ends. If a third party cancels further payment for your Palsgo membership, that party has an obligation to notify you of its intent. However, Palsgo will send you an email notice that payment by a third party is ending and the date it will terminate so you can choose to enroll yourself and any family members you want to cover. If you don't submit payment for continuing your Palsgo membership, your active membership will end and access to Palsgo services will terminate unless or until you make pay membership fees for continued coverage.
Palsgo and Palsgo Provider Organization's Terms and Conditions of Service
Each provider of Palsgo's health and lifestyle plans sets its own terms of service for access to its services. These terms are stated on each individual provider's website. By paying your membership fee, you have 30-day access to Palsgo plans and you agree to accept and abide by terms of service stated here and on Palsgo's provider's websites. By using the services, you automatically agree to adhere to each provider's requirements and to pay any fees due over and above the provider's discounts for prescription drugs and legal services. This acceptance of terms of service and company policies applies to you and to any other individual or family member you enroll. If you or your enrolled members fail to abide by a provider's terms of service, the provider can terminate your use of their services by yourself and any other persons you have covered as Palsgo members. Termination for failure to adhere to the provider's terms and conditions will not allow us to refund any unused membership fees under any conditions.
When you become an active Palsgo Member either by paying your membership fee, by having your fee paid by a third party, or by having complementary membership through your employer or organization, you automatically agree to abide by Palsgo's Member Information stated herein. You are urged to read all the rules and conditions on each provider's website before you access their services.